Live Call and Status Management Interface:

MiVoice Office Application Suite provides two real-time reporting options for the MiVoice Office 250; Wallboard & Dashboard. Both are fully customizable and provide live call and status information

Real-Time Wallboard:

Designed for displaying live performance statistics on a screen to be viewed by multiple people, the wallboard provides a single view, which can be customized with one or more of the following tiles.

Single-Stat / Cycling Tiles:

Add one of hundreds of available statistics to a tile that is updated in real-time. Multiple tiles can be added to a wallboard view to display system-wide stats or stats filtered for specific devices. Optionally, two statistics can be cycled through to maximize real-estate.

Ticker:

A ticker allows up to 20 statistics to be continuously looped. In addition to the available statistics, manually configured messages can be added to the ticker.

Media:

Media tiles can be used to display promotional or corporate videos or images. Videos and images can be uploaded and then displayed one or more wallboards.

Alarms:

All statistic based tiles have configurable alarms where thresholds can be configured to flash tiles, change color, play a sound or make a tile full screen. By using multiple alarms on a single tile, a traffic light based system can be configured where the color of the tile changes as the statistic goes through multiple thresholds.

Real-Time Dashboard – A supervisor’s tool to track system and user performance in real-time. Users can customize views with a range of tiles to monitor different business areas or departments.

Multiple Views: Dashboard users can create multiple views with a customizable collection of tiles. Each view can be used to monitor a different area or aspect of the business.

Grids: Grid tiles provide status and summarized information about different devices on the telephone system. Grids are available to display the status of extensions, agents*, trunks and calls on the system. * Requires ACD Reporter licenses

Call & Status Control: Multi-stat tiles can be used to display many pieces of information in the same window. Stats can be displayed in a list, cycled through or in a primary/secondary statistic format.

Call & Status Control: Through the grid tiles, dashboard users have call and status control over devices on the system. Do-not-disturb and ACD status* can be controlled centrally, with the flexibility to log agents in/out of specific states. Users can make calls, clear call or move calls to new devices.