IP SoftPhone
If you're on-the-go, you can install the IP SoftPhone on your laptop, transforming it into a virtual phone. Utilizing your laptop's microphone and speakers (or a headset), you can communicate as if you're in the office.
Employees working at home or from small remote offices have full access to the Axxess system as if they were in the office. Call center agents working off-site can be members of hunt groups and supervisors can monitor calls as if they were in the office. Thus, not only does the IP SoftPhone help keep employees connected to your business and customers; it also saves money by eliminating the need for a separate phone system at each location and a hardware phone set at each desk.
Features
- Functions over a dial-up modem or high-speed connection
- Allows you to use your mouse to initiate, answer, transfer, hold and conference calls
- Configurable jitter buffer
- G.165 echo cancellation
- G.711, G.729 vocoders
- Internet-ready architecture
- User configurable Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) port numbers
- Forward calls to another extension or to an outside number
- Enables you to customize settings, fonts, background colors and preferences
- Store up to 10 personal speed dial numbers and the associated names
- Facilitates access to features, directories, voice mail and much more with eight, menu-driven "soft keys"
- Enables you to program feature codes such as answer call, place a conference call, transfer call, hold, redial and much more
- Allows you to record-a-call (if your system is equipped with a Voice Processing Unit)
- Easily customize Do-Not-Disturb (DND) messages such as "In a meeting until 2:00," "Leave a message" or "On Vacation 'Til"
Benefits
- Reduces communication costs while increasing functionality for remote employees
- Enhances productivity and the communications of your mobile work force by harnessing the full power of your Axxess Converged Communications System on your PC
- Enables you to customize buffering to the network characteristics
- Ensures greater control of the calls for administering firewalls, NAT devices and quality of service models
- Allows intelligent switches and routers to properly identify the voice traffic for prioritized call routing (QoS)
- Allows you the flexibility to decide when and where incoming calls will be received
- Reduces the risk of missing important calls
- Enables you to create the perfect call-handling environment
- Makes placing calls to frequently dialed numbers more convenient and time efficient
- Provides the information and prompts you need to operate productively and efficiently
- Enables you to customize virtual keys with the features important to you—with one button access
- Allows you to inform colleagues of your availability, when you will return, etc.
PC Requirements
-Axxess v1.101—Microsoft® Windows® 98, 2000, NT, ME and XP
-Eclipse v1.000—Microsoft Windows 95, 98, 2000 and NT
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