Overview: MiVoice Office Call Reporter brings a range of call performance and management reports to the MiVoice Office Application Suite. It provides access to all the historical call data stored within the system which can be used to give complete visibility of how the telephone system is used and how users of the telephone system are performing.
In its simplest form, the system provides access to Call Lists which document each call made and its route through the telephone system including internal calls and transferred call segments. When full Call Reporting is licensed, call traffic can be analysed in many different ways which, when combined with the type of data stored on each call and the advanced filtering options available, makes for a truly powerful call analysis solution.
Call Lists & Configuration Data:
The entry level features of the solution provide access to lists of calls which can be filtered by many properties to identify specific calls. The system tracks all external and internal calls and provides dedicated reports for highlighting ‘Lost’ and ‘Unreturned Lost Calls’ to the user. The Inbound Call Summary screen provides a historic view of call traffic and how the users of the telephone system are performing.
Full Call Reporter licensing provides access to analyse call traffic by many different properties, including; Caller Id, Extension, Agent Id, Hunt Group etc. Users can choose from a large selection of summarized data that will allow them to evaluate how different users, or groups of users are performing.
Filtering & Sharing:
Customizable filters allow users to search for specific calls or analyse call data from a specific source. Once reports and filters have been created, they can then be shared easily between other users of the system to improve performance and collaboration.
This optional feature provides an automated way of running reports and delivering them to users via email or by saving them to a location on the computer network. Scheduling is ideal for running reports for large amounts of data or for producing monthly, weekly, daily or even hourly reports that can be used to review performance or actively manage users.