OAISYS Taske Contact
TASKE Contact provides monitoring, reporting, and forecasting abilities so businesses can efficiently manage communications, set and meet service levels, and provide vital information on call activity.
Performance At A Glance
TASKE Contact provides detailed insight into your company's communications. Easily see how many callers are waiting on hold, how long they've been waiting, how many employees are on calls and much more. You can also take a look back at call activity from another time to see what was going on during a specific event. TASKE's reporting features allow you to instantly view and print vital communication performance data. Meanwhile, employees can see real-time information on call volume straight from their computer screen or on a reader board. Sophisticated forecasting and traffic utilities ensure you have enough employees available to take calls.
Features
- Real-Time Monitoring: Monitor real-time and historical performance of your contact center
- Historical Reporting: Utilize various reports to efficiently schedule employees for proper telephone coverage
- Web-Based Access: Manage your contact center from any PC with web access
Customer Service Made Easy
TASKE Contact provides companies with the tools necessary to monitor and evaluate business communications. With TASKE at work, supervisors and employees are empowered with the information needed to ensure customers get connected in the shortest amount of time and the means to constantly evaluate, monitor and make changes when necessary. TASKE Contact helps you improve call handling efficiency and deliver exceptional customer service.
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