OAISYS Net Phone
OAISYS CTI Net Phone
Net Phone provides users with telephone features and call-handling functions directly from the computer and integrates with leading CRM and contact manager applications to provide screen pops and outbound dialing capabilities.

Desktop Call Control
Combine the capabilities of your computer and telephone into one powerful communication tool. Net Phone provides call control functions to your computer such as answering and transferring calls, displaying Caller ID, and programmable buttons for speed dial numbers, launching software applications plus many other telephone functions. Managing your calls is easy with Net Phone.

Features Net Phone for Contact Centers
Net Phone's versatility makes it the second most important tool for any call center, next to a telephone. With Net Phone, screen pops pass customer information collected from the OAISYS IVR or from your customer database to agents handling the call. Eliminate the need to ask for or enter customer information twice. Agents can initiate calls directly from the customer database software. ACD keys allow agents to view availability and group status as well as easily log into and out of ACD groups. Instant text messaging provides easy coaching and help during a call. Net Phone is one of the most important investments you can make for your call center.



Copyright © 2000-2004 American Tele-Connect Services, Inc.
All rights reserved. Terms of Use.
Site Map - Contact ATS - Home