OAISYS Voice Assistant
Voice Assistant is the engine behind all OAISYS voice processing capabilities. Working in conjunction with other OAISYS applications, Voice Assistant makes announcements to callers, performs overhead paging announcements, prompts callers for information, validates user information from a database, and plays a menu of choices for a caller to act upon.
Interactive Voice Response
Provide your customers with routine information, automatically. Product information, important dates and other information can be retrieved by callers over the phone all day, everyday. Voice Assistant automates information so you can conduct surveys, ask questions and record responses for playback. With the Database Assistant option, Voice Assistant integrates with your company database to provide detailed information such as order status, account balance, locations and more.
Features
- Voice Processing: Full-featured system for playing prompts, collecting keystrokes, transferring callers, and recording calls
- ODBC-compliant Database: Utilize your existing customer database to collect and present information
- Text-To-Speech: Information is spoken automatically, no need to record voice prompts
Virtual Employee
With Voice Assistant, you have a virtual employee that works 24/7 to provide information your customers are looking for. Having information on-demand allows callers to get the information they need, when they need it. Voice Assistant can help reduce staffing requirements by handling routine calls while allowing employees to focus on more critical or revenue generating phone calls. Improve customer service without increasing head count or costs with Voice Assistant.
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