American Tele-Connect Services, Inc. - Voice, Data, Integration, Business Telephone Systems Wiring and Cable

Enterprise™ Instant Messaging
Inter-tel Enterprise CTI conferencing solution

Instant messaging is rapidly becoming an integral part of today’s real-time business operations. Organizations must be able to immediately respond to critical business events, securely and instantly, improving customer relations and increasing employee efficiency. Inter-Tel addresses these requirements by offering a fully browser-based instant messaging (IM) tool for the business environment. The intuitive user interface enables users to create a list of contacts or groups to communicate more efficiently. From the same interface, users can send e-mails or conduct chat sessions, as well as send documents to quickly address changing business situations. This feature-rich solution enables busy employees to better manage their work flows and instantly respond to imperative business matters.

Advanced, All-in-One Collaboration Solution
Enterprise Instant Messaging seamlessly integrates with Inter-Tel’s Enterprise™ Conferencing. This combined solution enables users to expand an IM or chat session into a call or conference. Users can also collaborate with coworkers, customers and suppliers in real-time with the Enterprise Conferencing Web presentation capabilities.

Features

Intuitive, browser-based interface enables users to create a list of contacts or organize names into groups
Allows users to IM, chat and e-mail contacts from the same interface
Enables users to control their presence by implementing status messages such as “busy,” “out to lunch,” “away” and more
Presence management icons indicate the online status of colleagues and contacts
Allows users to attach documents, presentations and files to any chat or IM session
Provides a log of past IM sessions and any documents shared during the session

Benefits

Allows users to rapidly address critical business situations
Web-based interface allows user to access the client from many locations, without worrying about installations
Enables users to see if their contacts are online or away (presence management)
Protects valuable enterprise information with secure messaging
Critical documents can be immediately shown to any participant
Conversation logs save the threaded text conversation so users can refer back to important information at a later time