OAISYS Intelligent Call Routing
Call Router uses caller information (such as Caller ID) and schedules to automatically route calls to a particular person, call group, or automated application.
Intelligent Routing
As the saying goes, time is money. And, the less time your callers spend on the phone, the more money you save. Intelligent call routing puts callers in touch with the person or group best suited to serve them based on identifying information. With Call Router, callers get what they want faster -- saving valuable time spent on toll free lines and freeing up valuable employee time. Call Router even gets after-hours, weekend and holiday calls to the appropriate destination, alerts an on-call person by pager or transfers a call to an alternate phone number without having someone working 24 hours a day to answer phones. Schedules also help in routing calls during heavy call periods, breaks and lunches by forwarding calls to other destinations or directly to voicemail.
Features
- Intelligent Call Routing: Automatically route callers to a particular person, call group, or automated application
- Auto Learn: Associates Caller ID with a main listed telephone number and remembers it for future use to increase the effectiveness of screen pops
- Call Router Database: Stores caller information for up to 1.5 million entries
- Call Notes: Automatically attaches extra information from database to a call for use in other OAISYS applications
Intelligent Business Decision
Routing calls based on the identity of the caller improves customer service and focuses business efforts. Callers don't have to dial by name or be greeted by a receptionist, only to be transferred to someone else. Call Router's intelligent routing saves your callers time, better manages employee resources, lowers costs and improves customer service. With Call Router, you can provide your best customers with priority service while directing delinquent callers to the collections department.
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