Customer Relationship Tools
Maintaining and improving customer relationships is imperative to your business's growth and success. Today's customers are looking to manage transactions on their own, at times that are convenient to their schedules. Customers appreciate user-friendly Web interfaces, expedient call routing to the correct person or department, 24/7 access to your products and services, and quality care. Inter-Tel's Customer Relationship Tools offer a wide range of solutions to help you cater to your customers' ever-changing needs.
Enterprise™ Conferencing
This low-cost, SIP-based audio conferencing and Web presentation solution enables an enterprise to better collaborate with its resources, customers, vendors and suppliers when face-to-face meetings are improbable. Users can quickly schedule and manage conferences with the intuitive user interface. Call leaders can securely present information and documents to coworkers, business partners and customers—reducing expenses, enhancing internal and external relationships and maximizing employee productivity. This cost-effective, feature-rich solution enables organizations to bring people together quickly and reliably—wherever they may be.
Enterprise™ Instant Messaging
Instant messaging is rapidly becoming an integral part of today’s real-time business operations. Organizations must be able to immediately respond to critical business events, securely and instantly, improving customer relations and increasing employee efficiency. Through the Enterprise Instant Messaging intuitive user interface, users can create a list of contacts or groups for easy message management. Via the same interface, users can send e-mails and documents, and instant message coworkers regarding urgent matters. Users can also view the online status of coworkers and clients before they communication with them.
Connection Assistant™
Connection Assistant is a workgroup productivity application that provides end users with personal control of call handling and flexible programming of their extensions to manage call activity. Connection Assistant provides the ability to screen-pop applications, contact information and frequently-used Web programs. This invaluable application allows team members to view their fellow associates' availability, enables users to transfer notes with inbound calls and provides a list of historical call events for individual extensions-increasing productivity and customer service levels.
Voice Processing
Tightly integrated with the Axxess® Converged Communications Platform, Voice Processing Software links your customers to the information they need regardless of day of week or time. It features an automated attendant, call routing announcements, the ability to record-a-call, robust voice mail features and much more.
Applications Platform: IVR
The benefits of Interactive Voice Response (IVR) are immense. With Applications Platform: IVR, you can automate call handling and provide your customers with access to the information and services your business provides, 24 hours-a-day. IVR also features text-to-speech (TTS) and automatic speech recognition (ASR) for greater flexibility and convenience.
Unified Messaging
Whether you're in the office or out in the field, Inter-Tel's Unified Messaging software streamlines all of your messages—voice mail, e-mail, and fax—into one universal inbox. Thus, long distance expenses are minimized because with just one call, you can have access to all your messages regardless of the format.
Unified Communicator™
Unified Communicator v2.0 software is a powerful tool designed to help stationary and mobile users effectively manage their communications, increase productivity and streamline business processes. Unified Communicator software blends call features, routing rules, contacts, collaboration, availability and presence into a single converged application. The powerful application offers multiple user interfaces, enabling users to access features and functionality via speech recognition, Pocket PCs, cell phones, PCs and WAP-enabled devices. Users can also streamline business processes with the ability to monitor the availability and status of coworkers. Call control buttons allow users to promptly return calls, control conferences, record-a-call and more. This software's multitude of advanced features and functionality enhances productivity levels and helps to make mobility transparent.
Information Control Center (aka Attendant Console)
Empower your attendants and employees with knowledge of station and hunt group status, such as Do-Not-Disturb messages, forwarding information and busy or available status. Information Control Center's unique user-friendly interface allows users to view real-time status of associates, enabling them to process calls quickly via touch screen, mouse or keyboard.
Connectivity Manager/ClearConnect® Talk to Agent®
Reduce your toll costs, increase sales and provide your Web-browsing customers with more options and immediate service or support. Connectivity Manager helps transform your customers' multimedia PCs into phones via the Internet. Customers visiting your Web site can click on a Talk to Agent icon and, within seconds, initiate calls to your business.
TAPI Service Provider w/ ScreenPop
TAPI Service Provider with ScreenPop interfaces with popular Personal Information Management (PIM) applications to screen pop valuable customer and client information to an employee's computer screen.
System Hotel Manager
System Hotel Manager provides hoteliers with the tools they need to expedite check ins and check outs, provide reliable wake-up calls, view room status and manage hotel staff.
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