Connection Assistant™
Connection Assistant is a customer relationship tool designed for general business use. This invaluable application links associates to each other, as well as to their desktop resources. Connection Assistant is ideal for workgroups and functional departments such as accounts payable, accounts receivable, IT help desks, inside sales, human resources, public relations and more. Designed to integrate into every cost center of industry—sales and marketing, personnel, facilities, administrative, materials and communications—Connection Assistant is the perfect tool for improving efficiencies and operational performance across multiple departments.
Synchronizing Team Members
With Connection Assistant, your workgroup members can receive convenient screen pops of key client or customer information; applications; and Web applications; enabling them to provide personalized service and enhancing their productivity levels. To further increase customer service levels and convenience, your team members can receive call notes from their fellow associates, automatically displaying pertinent customer and account information.
Connection Assistant also provides team members with the ability to easily view the status of any colleague. A pop-up window displays detailed information about the current state of an associate's extension including who an associate is speaking with, Do-Not-Disturb status, forwarding information and more. Call control buttons allow users to quickly call colleagues, pickup inbound calls and perform blind or screened transfers.
Individualized Extension Control
Connection Assistant provides users with flexible control of their extensions to better manage communications, increasing customer service and efficiency levels. Using a rules-based system, users can assign actions to specific events occurring at their extensions. Associates can easily divert unidentified calls to a receptionist or send calls to voice mail at a particular time or from a specific number. Team members can use Connection Assistant to transfer calls from particular parties to various departments such as Collections. Or, play a designated sound file or open a Web page for important calls. The possibilities are endless!
Features
- Provides rules-based call control functionality
- Integrates with existing applications and databases to screen pop important client information or frequently-used applications
- Allows users to transfer conversation notes with calls to fellow associates
- Enables users to quickly initiate, answer, disconnect, conference and transfer calls with a click of the mouse
- Provides a call log of inbound and outbound call activity
- Easily upgrade and add Call Center Suite modules as your organization's needs change
Benefits
- Avoids involving the company telecom manager to control your extension
- Reduces the time associated with manually looking up contact information and opening applications
- Facilitates personalized customer service
- Provides quick and easy call handling
- Enables users to view extension activity and quickly return calls with the click of a mouse
- Protects your investment as your organization grows
Server Recommendations:
Hardware*
Dedicated Intel® Pentium® III processor 850MHz or higher
192 MB RAM
4 GB hard disk space
CD-ROM
One available USB (or parallel)
Software
Microsoft® Windows® 98/ME/2000/XP
Client Recommendations:
Hardware*
Intel® Pentium® processor 133MHz or higher
32 MB RAM
20 MB hard disk space
CD-ROM
One available USB (or parallel)
Software
Microsoft® Windows® 98/ME/2000/XP
*Hardware and software recommendations outline basic platform guidelines. Additional hardware may be necessary based on the individual installation and performance requirements.
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