American Tele-Connect Services, Inc. - Voice, Data, Integration, Business Telephone Systems Wiring and Cable

Connectivity Manager
Inter-tel Enterprise CTI Connectivity Clear Connect solution

Today's customers are looking to manage transactions on their own, at times that are convenient to their schedules. Customers appreciate user-friendly interfaces and expect you to have e-business support. How prepared is your organization to address the needs of today's customers?

Inter-Tel's Connectivity Manager can help you foster and maintain e-business customer relationships. Connectivity Manager is a Java-based software application that acts as a "traffic cop" or controller for Voice over IP (VoIP) calls within your network of Inter-Tel InterPrise® 400 or InterPrise® 3200D voice and data routers and software-based IP telephony applications, such as ClearConnect® Talk to Agent® and SoftPhone.

Try adding a human touch to your organization's Web site with our interactive ClearConnect Talk to Agent software. This vital solution transforms your customers' multimedia PCs into phones via the Internet, and allows you to capture more transactions, increasing online revenue. Customers visiting your Web site can click on a Talk to Agent icon and, within seconds, initiate a call to your business for immediate sales, service and support. And, since the calls are via the Internet, your toll free telephone expenses are reduced. Additionally, employees also have the ability to "push" Web pages to customers to present products or services they may have missed on your Web site.

How does it work?
Your customers click an icon on your Web site to automatically download and activate the Talk to Agent software as a plug-in to their Web browsers. With the quick download, customers can place calls from their multimedia PCs through the Internet to your company's phone system. This small Java-based application compresses the users' voice into data packets. The packets travel over the Internet to an Inter-Tel InterPrise voice and data router. From there, the data packets are converted back to voice and delivered through your phone system, to your customer service agent.

Features

Turns customers' PCs into phones for live voice calls with your agents
Provides text chat boxes for immediate information exchange
Enables Web page "push" to your customers
Allows for tracking of text chat and Web page sharing statistics
Includes lightweight browser plug-in for easy download to customers

Benefits

Increases customer care, reduces inbound call costs by eliminating calls to your toll free number(s) and reduces shopping cart abandonment
Provides your customers with multiple options to connect to your organization
Allows up selling and cross selling
Facilitates call center and agent management
Provides a seamless interface for your prospects and customers