AXXESS CTI Applications
Inter-Tel's converged voice and data applications seamlessly blend your computer and telephone into a powerful solution to increase the overall effectiveness of your business or organization. Our converged voice and data applications deliver return on investment as they maximize your resource facilitation and workflow. Inter-Tel's feature-rich applications enable you to decrease support costs through enhanced remote administration capabilities and eliminate unnecessary overhead with automated processing applications.
Inter-Tel's applications include seamless integration of multiple locations in a transparent network that creates the virtual enterprise of one organization. Inter-Tel's converged solutions focus on fully-featured applications that link and unify businesses with tomorrow's applications through Inter-Tel's unified Computer Telephony (CT) link. When businesses implement Inter-Tel's IP applications and endpoints, the solutions translate to robust feature capabilities.
Additionally, eliminate traditional, more expensive, point-to-point T-1 lines by adding Inter-Tel's IP communications applications to your system. Implement toll bypass, reduce line costs and lower recurring monthly expenses. Our Axxess® converged system is transparently connected using IP or TDM to operate as one, so that employees have quick and easy access to all your organization's resources.
Our converged voice and data applications can also help you expand your business's capabilities, from desktop solutions to call center applications using Automatic Call Distribution (ACD). Advanced software applications, such as Unified Messaging and networking capabilities, will increase productivity and workflow efficiency. Or, add a human touch to your e-business by deploying ClearConnect Talk to Agent.
When moving to a converged solution, you should not have to throw away existing products and technology that continue to provide you benefits—nor should you have to cause unreasonable disruption to your business in order to implement new capabilities. New products and technologies should be an addition, not a replacement to your communications landscape. Inter-Tel's Open Architecture Interface (OAI) and support for industry-standard computer telephony protocols, such as Computer Supported Telephony Application (CSTA), Telephony Application Programming Interface (TAPI) and Telephony Server Application Programming Interface (TSAPI), allow you to integrate with your existing applications, Property Management Systems (PMS) and Personal Information Management (PIM) software, contact management and more.
Examples of Inter-Tel's converged voice and data applications include:
Enterprise™ Conferencing
This low-cost, SIP-based audio conferencing and Web presentation solution enables an enterprise to better collaborate with its resources, customers, vendors and suppliers when face-to-face meetings are improbable. Users can quickly schedule and manage conferences with the intuitive user interface. Call leaders can securely present information and documents to coworkers, business partners and customers—reducing expenses, enhancing internal and external relationships and maximizing employee productivity. This cost-effective, feature-rich solution enables organizations to bring people together quickly and reliably—wherever they may be.
Enterprise™ Instant Messaging
Instant messaging is rapidly becoming an integral part of today’s real-time business operations. Organizations must be able to immediately respond to critical business events, securely and instantly, improving customer relations and increasing employee efficiency. Through the Enterprise Instant Messaging intuitive user interface, users can create a list of contacts or groups for easy message management. Via the same interface, users can send e-mails and documents, and instant message coworkers regarding urgent matters. Users can also view the online status of coworkers and clients before they communication with them.
IP Telephony
Inter-Tel's Converged Communications Platform unifies the varying technologies you leverage, such as wireless, cellular, LAN/WAN, Internet and PDA into a harmonious enterprise. With analog, digital, wireless and Voice over IP (VoIP) built into the same platform, you have the power to choose from a variety of solutions—at a pace that's right for your business. Whether you want to blend traditional and IP solutions or deploy full IP, Inter-Tel offers a collection of applications and endpoints that will enable you to harness the power and benefits of Voice over IP (VoIP). Whichever avenue you choose, you can have peace of mind in knowing you won't have to sacrifice functionality. The converged platform was designed to preserve traditional capabilities while delivering the benefits offered by new and emerging technologies.
Unified Communicator™
Unified Communicator v2.0 software is a powerful tool designed to help stationary and mobile users effectively manage their communications, increase productivity and streamline business processes. Unified Communicator software blends call features, routing rules, contacts, collaboration, availability and presence into a single converged application. The powerful application offers multiple user interfaces, enabling users to access features and functionality via speech recognition, Pocket PCs, cell phones, PCs and WAP-enabled devices. Users can also streamline business processes with the ability to monitor the availability and status of coworkers. Call control buttons allow users to promptly return calls, control conferences, record-a-call and more. This software's multitude of advanced features and functionality enhances productivity levels and helps to make mobility transparent.
Unified Messaging
Whether you're in the office or out in the field, Inter-Tel's Unified Messaging software streamlines all of your messages—voice mail, e-mail and fax—into one universal inbox. Thus, long distance expenses are minimized because with just one call, you can have access to all your messages regardless of the format.
Connection Assistant™
Connection Assistant is a workgroup productivity application that provides end users with personal control of call handling and flexible programming of their extensions to manage call activity. Connection Assistant provides the ability to screen-pop applications, contact information and frequently-used Web programs. This invaluable application allows team members to view their fellow associates' availability, enables users to transfer notes with inbound calls and provides a list of historical call events for individual extensions-increasing productivity and customer service levels.
Connectivity Manager/ClearConnect® Talk to Agent®
Reduce your toll costs, increase sales and provide your Web-browsing customers with more options and immediate service or support. Connectivity Manager helps transform your customer's multimedia PC into a phone via the Internet. Customers visiting your Web site can click on a Talk to Agent icon and, within seconds, initiate a call to your business.
Applications Platform: IVR
The benefits of Interactive Voice Response (IVR) are immense. With Applications Platform: IVR, you can automate call handling and provide your customers with access to the information and services your business provides, 24 hours-a-day. IVR also features text-to-speech and automatic speech recognition for greater flexibility and convenience.
System Hotel Manager
System Hotel Manager provides hoteliers with the tools needed to expedite check ins and check outs, provide reliable wake-up calls, view room status and manage hotel staff.
Computer Telephony (CT) Enablers
Inter-Tel's CT Enablers, Open Architecture Interface (OAI), TAPI Service Provider and CSTA Translator, allow for smooth integration with "off-the-shelf," shrink-wrapped applications or custom developed software packages that help your organization increase customer satisfaction and associate productivity.
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